The Craftsmen Pledge
We are fully committed to our customers' satisfaction. Our alteration and repair department is eager to help you with your wetsuit needs. Please review our policy below prior to submitting your alteration or repair form to better understand our procedures when conducting alterations and repairs on a 7TILL8 wetsuit.
Just Received Your Wetsuit? Start Here.
Breaking Your Wetsuit In
A brand new wetsuit requires a break in phase, so we recommend you try your wetsuit in the water first. Do not panic if your wetsuit feels tight on first wear.
The more you utilize the wetsuit, you will notice that it molds to your body after the first few sessions. It will also be easier to slip in and out of it.
To prolong the lifetime of your wetsuit, rinse it with fresh water after every session. A thorough rinse helps remove any debris and remove salt water from the wetsuit.
After the rinse, hang the wetsuit over the waist and never the shoulders. Hanging a wetsuit by the shoulders can stretch out the neoprene.
Lastly, make sure wherever you dry your wetsuit is out of direct sunlight. Hanging a wetsuit in direct sunlight can damage and fade the neoprene.
In the case that your wetsuit needs an alteration, please review the signs listed below that our team can effectively perform. Alterations that fall out of these categories are up to the discretion of our team to provide accurate completion times and any additional costs, if applicable.
Our current alteration time frame is 4 weeks
Signs your 7TILL8 custom wetsuit falls under the standard alteration scope include but are not limited to:
- Choking feeling around the neck
- Excess material in wetsuit creating discomfort
- Tightness in wetsuit creating discomfort
- Wetsuit restricting paddle motion
Signs your 7TILL8 custom wetsuit falls out of the standard alteration scope and may require additional time to complete and a small fee, if applicable:
- Wetsuit is a non-custom 7TILL8 product
- Wetsuit is tight as a result of weight gain or muscle gain
- Alterations required due to height change
- Wetsuit requires additional zipper or velcro implementations
- All alterations made by a third party to a 7TILL8 wetsuit will void the 7TILL8 warranty policy.
- Wetsuits that have been manufactured longer than 1 year ago*
*Our custom pattern making process is constantly evolving, alteration requests for custom wetsuits that are manufactured longer than a year ago require additional guidance from our production team to support our alteration team in properly making the correct adjustments for your request. This process can take additional time to process and may also require additional costs.
Our professional alteration team will always assess each alteration request to ensure that the best job is done to each one of our custom wetsuits.
Please note that our alteration department will only process 7TILL8 custom products and all other wetsuit brands and products will not be accepted.
Please review our standard scope of repairs our team can effectively perform. Repairs that fall out of these categories are up to the discretion of our team and may require additional time to complete and repair costs, if applicable.
Our current repair time frame is 4 weeks
Examples of 7TILL8 wetsuit repairs include:
- Broken Stitches
- Tape Deterioration
- Glue Deterioration
- Holes or Soon to be Holes in Wetsuit
- Knee Pad Replacement
- Zipper Replacement
Signs your 7TILL8 wetsuit fall out of the standard scope of repairs and may require additional time and a small fee, if applicable:
- Neoprene deterioration due to sun-damage / machine washing / (Yellow coloring on glue / Red taping turning white or pink)
- Fabric damage requiring replacement of panels
- Accidental or any damage made to a 7TILL8 wetsuit will be assessed by our team to ensure the repair is possible to be fixed
- All repairs done by a third party will void the warranty of the 7TILL8 wetsuit
We encourage you to take care of your wetsuit to not only prolong the integrity of a 7TILL8 product but also maintain material integrity to allow our team to perform an effective repair for many years to come. Each repair request is reviewed thoroughly and if a repair cannot be conducted a thorough review and reason will be provided.
Please also consider that all 7TILL8 products can be assessed for repairs. If you are submitting a repair request for a product that is not a 7TILL8 wetsuit but a 7TILL8 product please still consider submitting a repair form and our team will do their best to perform repairs to extend the life of your 7TILL8 product.
For all repairs that require to be shipped back, a small $15 charge will be processed during your repair form submission. You will be instructed during the submission form where to send your repair to and or drop off your wetsuit for repair.
How Are We Doing?We're always striving to improve and so your feedback is much appreciated. Please let us know your experience by filling out this survey.
Alterations and repairs take approximately 4 weeks to complete upon arrival of your wetsuit.
Yes, all measurements are saved, meaning you do not need to be remeasured if you are interested in ordering another suit. Our team will produce a wetsuit with the most recent measurements on file. Our base patterns are compatible with each of our wetsuit designs.
Log in to your 7TILL8 account to see all your measurements as well as your order history. Use your same email and contact information as your purchase to log in.
We cannot offer refunds to custom products since this wetsuit is custom tailored to you. If for any reason the wetsuit does not fit, we will alter, remake and work with you to make sure your 7TILL8 wetsuit fits the way it should.
7TILL8 Showroom: 20950 Normandie Ave, Suite J, Torrance,CA 90502
We are open 5 days a week, by appointment only
Monday - Friday 10:00 am - 5:00 pm PST
Contact us at firstname.lastname@example.org or (310) 283-9440