Warranty: The Craftsmen Pledge

Every one of our wetsuits is hand built with the most care and we stand behind everything we create. We don't have a set length of warranty because with every wetsuit we will try our very best to fix and repair for as long as the wetsuit can be repaired.

It's our duty to make you happy and if your 7TILL8 wetsuit needs repair to get many more years of usage we will gladly fix and send back.
Please note that while we will gladly accommodate repairs, shipping charges will apply to send in. 

All non-custom surf wetsuits may be returned free of charge. For custom wetsuits, we cannot resell or restock custom wetsuits. All custom wetsuit sales are final. 


Not Covered Under Warranty
The warranty is voided if the wetsuit has been edited by a non-7TILL8 team member. This includes DIY repair attempts and/or third party repair jobs.
Wetsuit Care Guidelines
  • Rinse thoroughly in fresh water after use to wash away any sand or debris.
  • Fold at the waist and hang dry out of direct sun.
  • When dry, store away in a cool shaded area away from direct sun. 
  • Repeat after each session to extend the life of your wetsuit.

Alterations For 7TILL8 Custom Wetsuits

Every custom wetsuit we build is specific to your specifications. If for any reason the custom wetsuit does not fit we will alter, remake and do everything humanly possible to make sure it fits the way a 7TILL8 custom wetsuit should fit. If a 7TILL8 custom wetsuit does not meet your expectations, please either book an appointment or fill out the alteration request form
 While alterations can be made to accommodate weight loss, we cannot alter for weight gain as additional materials will need to be purchased.  
Alterations are not available for non-custom wetsuits.

Custom Wetsuit Returns


Every wetsuit we build is specific to the owner and we take cautious steps to make sure we get the most accurate measurements. We cannot resell or restock custom wetsuits. All custom wetsuit sales are final. We will take the necessary steps to remake and alter the wetsuit to meet customer satisfaction.  

 

Instructions On Getting Your Wetsuit To Us

Please fill out this Alterations/Repair Request Form so we can anticipate your request in advance. You can also book an appointment to review your alterations with a specialist. 

Ship to:
7TILL8 Repairs and Alterations
20950 S. Normandie Ave, Unit J
Torrance, CA 90502

Include in your package:
1. Contact information - Name, Email, Telephone Number
2. Order number
3. If you did not have a chance to fill out the Alterations/Repair Request Form, you can also a detailed message on what needs to be corrected or altered. A customer representative will contact you if more details are needed. 

We will ship back your wetsuit after completion. Repairs and alterations take approximately 4 weeks to complete and shipped back to your location promptly.

 

Warranty FAQ

My (non-custom) wetsuit doesn't fit what should I do?

Should your surf wetsuit not work out, return your wetsuit with the order number and the prepaid return label included in your package. We'll accept your wetsuit as long as it has been unworn and unused in the water.

Ship to:
7TILL8 Returns 
20950 S. Normandie Ave, Unit J
Torrance, CA 90502
My custom wetsuit doesn't fit what should I do?
Please fill out this Alterations/Repair Request Form so we can anticipate your request in advance. You can also book an appointment to review your request with a specialist. 

Ship to:
7TILL8 Repairs and Alterations
20950 S. Normandie Ave, Unit J
Torrance, CA 90502

Include in your package:
1. Contact information - Name, Email, Telephone Number
2. Order number
3. If you did not have a chance to fill out the Alterations/Repair Request Form, you can also a detailed message on what needs to be corrected or altered. You can also book an appointment to review your request with a specialist. A customer representative will contact you if more details are needed. 

We will ship back your wetsuit after completion. Repairs and alterations take approximately 4 weeks to complete and shipped back to your location promptly.
Please note that while we will gladly accommodate repairs, shipping charges will apply to send in. 

 

My seam busted and can't use the wetsuit what do I do?

Seams and zippers break every so often, especially if you are using the wetsuit consistently. We want you to put your wetsuit to great use and our craftsmen are standing by to make sure they can replace or fix any issues whether it was your fault or ours. 

Please fill out this Alterations/Repair Request Form so we can anticipate your request in advance.  You can also book an appointment to review your request with a specialist. 

Ship to:
7TILL8 Repairs and Alterations
20950 S. Normandie Ave, Unit J
Torrance, CA 90502

Include in your package:
1. Contact information - Name, Email, Telephone Number
2. Order number
3. If you did not have a chance to fill out the Alterations/Repair Request Form, you can also a detailed message on what needs to be corrected or altered. You can also book an appointment to review your request with a specialist.  A customer representative will contact you if more details are needed. 

We will ship back your wetsuit after completion. Repairs and alterations take approximately 4 weeks to complete and shipped back to your location promptly.
Please note that while we will gladly accommodate repairs, shipping charges will apply to send in. 

 

How long is the warranty policy good for?

We do not have a length of warranty period because depending on the usage of the wetsuit they can all break down differently. We will continue to repair your wetsuit as long as it can be repaired. We have a dedicated team that focuses on alterations and repairs so you can get the most use out of your wetsuit no matter how many times you have used your wetsuit. 

Your warranty policy is good, but what if you can't repair it any longer?
We use the best materials and construction techniques to bring you the best quality wetsuit. There is a point in time when your wetsuit cannot be repaired any longer. When your wetsuit is past its repairable life, we recommend that you recycle the wetsuit. You may send to us or a recycling partner of our Wetsuit Recycling Program.
I gained or lost some weight and need my custom wetsuit altered. Where can I get it altered?
While alterations can be made to accommodate weight loss, we cannot alter for weight gain as additional materials will need to be purchased

How long does it take to repair or alter a custom wetsuit?
It takes approximately 4 weeks to finish an alteration or repair. Typical times frames are 4 weeks upon receiving of the wetsuit.